Subject: Ticket Assigned - escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 19 Feb 2021 11:24:52 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation Dunking Truck                    When i will recidve my order           03:08 PM, 19th Feb                     Dunking Truck                    No 8w36072059           03:08 PM, 19th Feb                     Dunking Truck                    8236072059           03:09 PM, 19th Feb                     Dunking Truck                    My order was out for deliveryy from yesterdayMy order was out for deliveryy from yesterday           03:10 PM, 19th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           03:12 PM, 19th Feb                     Dunking Truck                    I sent order no           03:13 PM, 19th Feb                     Dunking Truck                    When it will be delivered           03:13 PM, 19th Feb                     Dunking Truck                    Out for delivery from yesterday           03:14 PM, 19th Feb                     Dunking Truck                    8236072059           03:14 PM, 19th Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           03:14 PM, 19th Feb                     Dunking Truck                    Ok           03:14 PM, 19th Feb                   fatma                   i can see that our courier team tried to deliver the order           03:16 PM, 19th Feb                   fatma                   and they will try to deliver it again today           03:16 PM, 19th Feb                     Dunking Truck                    No one called me           03:16 PM, 19th Feb                     Dunking Truck                    And i called customer service           03:16 PM, 19th Feb                   fatma                   they will call you on your contact number +96594946201  before the delivery           03:16 PM, 19th Feb                     Dunking Truck                    No one called me two times iwritten out for delivery           03:18 PM, 19th Feb                     Dunking Truck                    And nothing           03:18 PM, 19th Feb                     Dunking Truck                    Wednesday and thursday out for delivereyand no one try to call           03:19 PM, 19th Feb                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:20 PM, 19th Feb                   fatma                   Is there anything else i can help you with?           03:20 PM, 19th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:22 PM, 19th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:24 PM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2125101