Subject: Refund issue #6256942829
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Fri, 19 Feb 2021 02:09:54 -0700 (MST)

Hi Team, 

Problem Statement: Refund issue 
Order Date : Dec 22, 2020 
Order ID: 6256942829 
Assistance Required: Process refund asap. 

Issue Description: The refund has been processed Manually by payfort, but the customer is complaining that he was not been refunded. I have shared with you the bank statement to check. so kindly check and assist. 

Regards, 
Fatma Maher