Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 06:29:39 +0000 (UTC)

Hi Fatma Maher,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Hi!<div dir="auto">UNTIL NOW NO RESPONSE FOR MY REQUEST? IT'S  BEEN 1 MONTH NOW! I AM WONDERING HOW THE COMPANY TREATED THIER CUSTOMER?!</div>
<div dir="auto">PLEASE</div>
<div dir="auto">PLEASE</div>
<div dir="auto">PLEASE</div>
<div dir="auto">IF U CAN NOT SOLVE THIS PROBLEM CAN YOU SEND BACK THE MONEY.</div>
<div dir="auto">THANKS!</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 14 Feb 2021, 9:45 pm Leo Aguilar, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi!<div dir="auto">Good pm!</div>
<div dir="auto">Any updates?</div>
<div dir="auto">Why it took so long to deliver my order?</div>
<div dir="auto">Hope you will find solutions for the said matter.</div>
<div dir="auto">Thank you!</div>
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<div dir="ltr" class="gmail_attr">On Thu, 11 Feb 2021, 4:05 pm Leo Aguilar, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Until now no response from the update of my order. Its been 3 weeks. I hope u would have an immediate action on the said matter.<div dir="auto"><br></div>
<div dir="auto">Thanks and best regards.</div>
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<div dir="ltr" class="gmail_attr">On Wed, 10 Feb 2021, 6:38 pm Leo Aguilar, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Any UPDATE on my order? It's almost 2 weeks now. I hope  you will do something about it.<div dir="auto">Thank you.</div>
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<div dir="ltr" class="gmail_attr">On Mon, 8 Feb 2021, 11:48 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Leo,</div>
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<br>Thank you for contacting us.<br><br>I can see that delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay. I know that you’ve been waiting for it.<br><br>We have forwarded your issue to our concern team. Our team is working on it. Once we will get any update we will get back to you.<br><br>Our courier partner will contact you to arrange a time for delivery. It should be with you soon.<br><br>Again, please accept our sincere apologies for this unexpected delay.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2067259