Subject: New Reply Received - escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 18 Feb 2021 03:12:01 +0000 (UTC)

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Dear Splash Team,<div dir="auto"><br></div>
<div dir="auto">Good morning.<br><div dir="auto"><br></div>
<div dir="auto">I have never received a call from your courier service.</div>
<div dir="auto"><br></div>
<div dir="auto">Please assist to arrange collection of the items to be returned asap. Thank you.</div>
<div dir="auto"><br></div>
<div dir="auto">Kind regards,</div>
<div dir="auto"><br></div>
<div dir="auto">Joanicar</div>
<div dir="auto">0524148264</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Feb 17, 2021, 15:59 Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi joanicar<br><br>We sincerely apologize for any inconvenience caused to you.<br><br>With the reference to the order ID 9630121377, we have contacted our courier team, and they have informed us that the delivery agent called you and you told him that there is nothing to be returned, so kindly confirm with us this, to escalate it, if it's not truth.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Thank you for your help. <br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111866