Subject: New Reply Received - escalation
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 17 Feb 2021 12:18:47 +0000 (UTC)

Hi Fatma Maher,  The customer has responded to the ticket.  escalation  Ticket comment <div dir="auto">Just make sure I want this order in any way thanks</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 17 Feb 2021 11:01 am, Max &lt;[email-masked]&gt; wrote:<br>
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<blockquote class="quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
	<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px"><div dir="ltr"><div><div dir="ltr">Hi Sonia,<div><br></div>
<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">Withe the reference to the order ID 6268562333, we sincerely apologize for any inconvenience caused to you.</div>
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<div>We would like to inform you that  we have forwarded your issue to the concern team. We will get back to you once we receive any update<br><br>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div> Your friends,</div>
<div dir="ltr"> The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2111717:1125156</span>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111717