Subject: Ticket Assigned - escalation
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 15:54:13 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation User                    Hi, please update me on when the items i have requested to be returned for Slim Fit Full Length Mid-Rise ...   of order 9629099907 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.           07:42 PM, 16th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:42 PM, 16th Feb                     User                    Hi fatma, another return is for Lee Cooper Chequered Shirt wit...   of order 9630121377 is confirmed.           07:43 PM, 16th Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           07:43 PM, 16th Feb                     User                    Requested on jan 17 and jan 23           07:43 PM, 16th Feb                     User                    Sure,           07:44 PM, 16th Feb                   fatma                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971524148264)           07:45 PM, 16th Feb                   fatma                   sorry i can see that the courier team didn't contact you for the collection           07:46 PM, 16th Feb                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:46 PM, 16th Feb                     User                    Hi Fatma, if yoi have checked properly it has been almost a month           07:46 PM, 16th Feb                     User                    Can I just return this to a store?           07:47 PM, 16th Feb                   fatma                   i'm sorry, but as you said it has been more that 14 days, and the store staff will not accept the products           07:51 PM, 16th Feb                     User                    Okay, noted           07:51 PM, 16th Feb                     User                    Is there a ticket number I can use to follow up this issue?           07:51 PM, 16th Feb                   fatma                   don't worry, within 1-2 days our team will message you on your email ID [email-masked]           07:52 PM, 16th Feb                   fatma                   and they will update you           07:52 PM, 16th Feb                   fatma                   Is there anything else i can help you with?           07:53 PM, 16th Feb                     User                    Okay, this is for sure this time right?           07:53 PM, 16th Feb                     User                    Thank you Fatma, that would be all           07:53 PM, 16th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:53 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111866