Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 13:51:13 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:22 PM, 16th Feb                     User                    I am trying to place an online order for delivery and want to use my shukran points           05:22 PM, 16th Feb                     User                    how can I do that? I do not see an option of using points to pay           05:22 PM, 16th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,How may I help you?           05:23 PM, 16th Feb                     User                    my question is above           05:23 PM, 16th Feb                   fatma                   here's how you can pay with your Shukrans:  Sign in to your account on CentrepointStores.com. The 'Pay with Shukrans' slider on the Payment page will help you decide how many points you can spend and calculate your discount. Use th
 e slider to get your desired savings.           05:24 PM, 16th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:26 PM, 16th Feb                     User                    i dont see this option in my account           05:27 PM, 16th Feb                     User                    there is only pay with shukran gift card option available           05:28 PM, 16th Feb                     User                    or cards or cash but no points           05:28 PM, 16th Feb                   fatma                   your points are in your Shukran card           05:31 PM, 16th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:36 PM, 16th Feb                     User                    yes but card is 16 digit           05:36 PM, 16th Feb                     User                    not 25 digit           05:36 PM, 16th Feb              
        User                    it asks for 25 digit gift card           05:36 PM, 16th Feb                     User                    and i dont have a pin also           05:37 PM, 16th Feb                   fatma                   Kindly share your registered email ID for further assistance.           05:44 PM, 16th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:48 PM, 16th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:50 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111115