Subject: Ticket Assigned - escalation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 13:49:13 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation Chanting Wayfarer                    Hi           05:32 PM, 16th Feb                     Chanting Wayfarer                    6272803259           05:33 PM, 16th Feb                     Chanting Wayfarer                    This is order is late... supposedly should arrive today           05:33 PM, 16th Feb                     Chanting Wayfarer                    until now no update in the system           05:33 PM, 16th Feb                     Chanting Wayfarer                    kindly help           05:33 PM, 16th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,i will be happy to help you.           05:36 PM, 16th Feb                     Chanting Wayfarer                    Hi dear           05:36 PM, 16th Feb                     Chanting Wayfarer                    This order is taking so long!           05:36 PM, 16th Feb                   fatma                   Could you please allow me 2 minutes to check your order details?           05:37 PM, 16th Feb                     Chanting Wayfarer                    Ok           05:37 PM, 16th Feb                     Chanting Wayfarer                    They said it will be out for delivery today           05:37 PM, 16th Feb                     Chanting Wayfarer                    until now nothing           05:37 PM, 16th Feb                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:38 PM, 16th Feb                   fatma                   Is there anything else i can help you with?           05:38 PM, 16th Feb                     Chanting Wayfarer                    No thanks           05:38 PM, 16th Feb                     Chanting Wayfarer                    but sure this item is available           05:39 PM, 16th Feb                     Chanting Wayfarer                    ?           05:39 PM, 16th Feb                   fatma                   till now the item has not been cancelled           05:40 PM, 16th Feb                     Chanting Wayfarer                    Why i need it....           05:40 PM, 16th Feb                   fatma                   and we will inform you all of the details on your mail ID [email-masked]           05:40 PM, 16th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:44 PM, 16th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:48 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2111093