Subject: Ticket Assigned - Conversation with Dunking Pen
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 13:32:17 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dunking Pen Dunking Pen                    Please help me my splash order not checked out           05:10 PM, 16th Feb                     Dunking Pen                    I used promotion code           05:11 PM, 16th Feb                     Dunking Pen                    Reply           05:12 PM, 16th Feb                     Dunking Pen                    I want send my order  and I can't           05:13 PM, 16th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,How may I help you?           05:14 PM, 16th Feb                   fatma                   هل ما زلت معنا ؟            05:15 PM, 16th Feb                     Dunking Pen                    Please           05:15 PM, 16th Feb                     Dunking Pen                    I can't  checked out           05:16 PM, 16th Feb                   fatma                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.           05:16 PM, 16th Feb                     Dunking Pen                    Ok           05:17 PM, 16th Feb                     Dunking Pen                    Let me try           05:17 PM, 16th Feb                   fatma                   okay, take your time.           05:19 PM, 16th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:21 PM, 16th Feb                   fatma                   If the same problem persists, please provide us with the following details so that we can forward it for further assistance: 1. Screenshot Of The Issue(If Possible) 2. App Version/Browser Version 3. Android/iOS Version or Browser name 4. Registered email address 5. Country of access           05:25 PM, 16th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:27 PM, 16th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:31 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2110985