Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Feb 2021 12:59:32 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Actually i had credit in my account. Today when i did a purchase i tried to redem the point. But when came to payment it got cancelled. Again when i tried to pay that credit just vanished of. Just tell me why it happened that credit is not available in payment option           04:48 PM, 16th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma,How may I help you?           04:49 PM, 16th Feb                     User                    Hi  Actually i had credit in my account. Today when i did a purchase i tried to redem the point. But when came to payment it got cancelled. Again when i tried to pay that credit just vanished of. Just tell me why it happened that credit is not available in payment option           04:50 PM, 16th Feb                   fatma                   Kindly sha
 re your registered email ID for further assistance.           04:53 PM, 16th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           04:58 PM, 16th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:59 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2110772