Subject: Collection Reference issue #6270148629
From: Fatma Maher <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Tue, 16 Feb 2021 05:10:07 -0700 (MST)

Hi Team, 

Problem Statement: Collection Reference issue 

Ticket ID 2100081 
Order Date : Feb 2, 2021 
Order ID: 6270148629 
Return Tracking ID: 46409571062 
Assistance Required: Need urgent Collection 

Issue Description: i have raised a new return request on 2/15/21, but i'm not able to get the collection reference, they fareye team has replied *Someone tried to update the ticket 199951 which is already closed and therefore it can no longer be updated. The ticket details are below. To create a new ticket please send or ask the user to send an email with the issue description in a new email and not on the earlier email trail to [email-masked] or contact FarEye Support on +91-70-6595-6595. Thank you*. Kindly check and assist. 

Regards, 
Fatma Maher