Subject: Ticket Assigned - Conversation with Bubbling Carrot
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 15:04:33 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bubbling Carrot Bubbling Carrot                    Hi           06:42 PM, 15th Feb                     Bubbling Carrot                    Please check the message thread and take action.           06:43 PM, 15th Feb                     Bubbling Carrot                    I want to return an item and you are not arranging pick up. Your concerned team either does not exist or they are sleeping           06:44 PM, 15th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           06:45 PM, 15th Feb                     Bubbling Carrot                    Return for Solid Notch Lapel Lightweight ...   of order 9622949094 is confirmed. Our courier partner will get in touch with you & pick up your return           06:46 PM, 15th Feb                     Bubbling Carrot                    This is not happening since December 24.2020           06:47 PM, 15th Feb                   fatma                   we apologize for the inconvenience caused.           06:49 PM, 15th Feb                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:50 PM, 15th Feb                   fatma                   is there anything else i can help you with?           06:50 PM, 15th Feb                   fatma                   sorry, i have checked again and i can see that someone has created a new return request for your returns on 1/20/21           06:52 PM, 15th Feb                   fatma                   You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           06:52 PM, 15th Feb                     Bubbling Carrot                    Which email it's sent           06:53 PM, 15th Feb                   fatma                   the email has been sent to you on that date           06:54 PM, 15th Feb                   fatma                   1/20/21           06:54 PM, 15th Feb                   fatma                   kindly check your email           06:54 PM, 15th Feb                     Bubbling Carrot                    No emails had received. Please send to           06:55 PM, 15th Feb                     Bubbling Carrot                    [email-masked]           06:55 PM, 15th Feb                     Bubbling Carrot                    Or           06:55 PM, 15th Feb                     Bubbling Carrot                    [email-masked]           06:55 PM, 15th Feb                   fatma                   wait for one moment, i will create a new return request           06:56 PM, 15th Feb                     Bubbling Carrot                    Ok           06:56 PM, 15th Feb                   fatma                   could you check again           06:57 PM, 15th Feb                   fatma                   the link has been sent to this email ID [email-masked]           06:58 PM, 15th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:00 PM, 15th Feb                   fatma                   Once you have done that please simply reply to this chat and let us know along with your full address and contact number so that we can arrange the collection for you on priority.           07:00 PM, 15th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:02 PM, 15th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:04 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2106068