Subject: Ticket Assigned - Conversation with Cold Penguin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 14:51:07 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cold Penguin Cold Penguin                    Hi           06:40 PM, 15th Feb                     Cold Penguin                    Are you still there           06:40 PM, 15th Feb                     Cold Penguin                    can you check why until now I didn’t receive my refund?           06:41 PM, 15th Feb                     Cold Penguin                    Hello           06:43 PM, 15th Feb                   Bot                   أهلا مرة أخرى!           06:43 PM, 15th Feb                     Cold Penguin                    hi           06:43 PM, 15th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           06:43 PM, 15th Feb                     Cold Penguin                    I sent you           06:44 PM, 15th Feb                     Cold Penguin                    That I didn’t receive my refund           06:44 PM, 15th Feb                   fatma                   Could you please share your order number so that I can assist you further?           06:44 PM, 15th Feb                     Cold Penguin                             06:46 PM, 15th Feb                     Cold Penguin                    I sent it just check please           06:46 PM, 15th Feb                   fatma                   could you please allow me 2 minutes to check your order details           06:47 PM, 15th Feb                   fatma                   We would like to inform you that we have processed the refund of amount (AED 50) on (1/25/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           06:48 PM, 15th Feb                     Cold Penguin                    So it will take more time           06:49 PM, 15th Feb                   fatma                   yes, i think so.           06:49 PM, 15th Feb                   fatma                   is there anything else i can help you with?           06:49 PM, 15th Feb                     Cold Penguin                    Ok will wait and will inform you if I didn’t receive it thanks           06:50 PM, 15th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:50 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2105966