Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 14:43:40 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:36 PM, 15th Feb                   Bot                   Hi again!           06:36 PM, 15th Feb                     User                    I have some questions about my order           06:36 PM, 15th Feb                     User                    I was expecting delivery today           06:36 PM, 15th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           06:37 PM, 15th Feb                     User                    Hello fatma           06:39 PM, 15th Feb                     User                    my order number 9635322403           06:39 PM, 15th Feb                     User                    AWB SD001155760           06:40 PM, 15th Feb                     User                    any updates on my delivery ?  Placed order on 1
 3 February, was expecting delivery today           06:40 PM, 15th Feb                   fatma                   could you please allow me 2 minutes to check your order details           06:41 PM, 15th Feb                   fatma                   Please be advised that order number (9635322403) is being processed and will arrive within 2-3 business days.           06:42 PM, 15th Feb                     User                    Okay no worries ... I shall wait for the delivery, many thanks for checking           06:43 PM, 15th Feb                     User                    you are very kind and helpful           06:43 PM, 15th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:43 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2105915