Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 13:32:56 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:16 PM, 15th Feb                     User                    Sorry, we had to cancel Schiffli Detail Sleeveless Dre...   items from order 4535360554  due to reasons beyond our control.           05:17 PM, 15th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, I will be happy to help you?           05:18 PM, 15th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:22 PM, 15th Feb                     User                    Yes           05:24 PM, 15th Feb                     User                    Can you please check why one of my item got canceled?           05:24 PM, 15th Feb                     User                    and will you ship this item later or refund?           05:25 PM, 15th F
 eb                   fatma                   could you please allow me 2 minutes to check your order details           05:26 PM, 15th Feb                     User                    Sure           05:26 PM, 15th Feb                   fatma                   The Item Schiffli Detail Sleeveless Dress with Round Neck in your order ID 4535360554 went out of stock, so we've partially shipped your order and the amount of QAR55.00 will be refunded back to your debit or Credit Card in 2 - 15 working days.           05:29 PM, 15th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:30 PM, 15th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:32 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice
 .freshdesk.com/helpdesk/tickets/2105414