Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 11:36:11 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello I will like to report a problem           03:03 PM, 15th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           03:07 PM, 15th Feb                     User                    I made 3 different orders with the earliest dating far back as last week Tuesday. Delivery was scheduled for Thursday that same week but when the courier service called I was at work and rescheduled to the next day. After then I have heard nothing from them           03:07 PM, 15th Feb                     User                    I made 3 orders and I received a call today that the second order would be delivered 20mins after the call but till now I haven’t heard a word from them, only for me to receive alerts from you that my order has been canceled because I rejected.           03:09 PM, 15th Feb                     User                    I will provide you with the order numbers           03:10 PM, 15th Feb                     User                    Or rather you can check my account you will find 3 pending orders           03:11 PM, 15th Feb                     User                    And a recommendation; an option should be included for preferred delivery time           03:12 PM, 15th Feb                     User                    Miss Fatima are you there?           03:12 PM, 15th Feb                   fatma                   yes i'm here sorry for delay           03:19 PM, 15th Feb                   fatma                   Could you please share your order number so that I can assist you further?           03:19 PM, 15th Feb                     User                    Sure let me check           03:22 PM, 15th Feb                     User                    Three different orders           03:24 PM, 15th Feb                     User                    7435360428           03:24 PM, 15th Feb                     User                    7435198807           03:25 PM, 15th Feb                     User                    7434426449           03:25 PM, 15th Feb                   fatma                   could you please allow me 2 minutes to check your order details           03:26 PM, 15th Feb                     User                    Sure           03:26 PM, 15th Feb                     User                             03:27 PM, 15th Feb                   fatma                   Please be advised that order number (7435360428) is being processed and will arrive within 2-3 business days.           03:27 PM, 15th Feb                   fatma                   it's the same with the order ID 7435198807           03:28 PM, 15th Feb                     User                    What of the first order           03:28 PM, 15th Feb                   fatma                   With the reference to the order ID7434426449, i would like to inform you that our courier partner tried to contact you on (97333244732) thrice on 3 different days but didn't receive any response from your end.           03:29 PM, 15th Feb                   fatma                   The courier has now sent the items back to the warehouse.           03:29 PM, 15th Feb                   fatma                   is there anything else i can help you with?           03:31 PM, 15th Feb                     User                    Well it’s quite unfortunate there is a mix up somewhere because I have received calls twice and those times I wasn’t home and rescheduled but the one today I waited to no avail           03:32 PM, 15th Feb                     User                    Can you please do something with regards to this situation?           03:32 PM, 15th Feb                   fatma                   i'm really sorry but the order has been returned to our warehouse           03:33 PM, 15th Feb                   fatma                   in this case i can't do anything           03:34 PM, 15th Feb                     User                    And again I strongly recommend and option of preferred delivery time is included in the process of completing the order as all my orders I have ever made, I always have to reschedule and I’m getting fed up           03:34 PM, 15th Feb                   fatma                   i apologize for the inconvenience caused.           03:34 PM, 15th Feb                     User                    Thanks for your assistance, it was very helpful. Do have a great day!           03:35 PM, 15th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:35 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2104603