Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 09:50:36 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:30 PM, 15th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           01:30 PM, 15th Feb                     User                    Yesterday I did return an item with 72 QR when it will be get it back to my credit ?           01:31 PM, 15th Feb                     User                    Because I have order today           01:31 PM, 15th Feb                   fatma                   Could you please share your order number so that I can assist you further?           01:32 PM, 15th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           01:34 PM, 15th Feb                     User                    One second           01:34 PM, 15th Feb                     User                    4534570790           01:35 PM, 15th Feb                     User                    Pj set           01:35 PM, 15th Feb                   fatma                   could you please allow me 2 minutes to check your order details           01:36 PM, 15th Feb                     User                    Ok sure           01:36 PM, 15th Feb                   fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           01:37 PM, 15th Feb                     User                    Ok thank you           01:37 PM, 15th Feb                     User                    I can’t deduct the amount from the new order today ?           01:38 PM, 15th Feb                   fatma                   i'm sorry but the refund has not been processed yet           01:39 PM, 15th Feb                   fatma                   is there anything else i can help you with?           01:39 PM, 15th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           01:42 PM, 15th Feb                     User                    Thank you           01:47 PM, 15th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:49 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2103839