Subject: Ticket Assigned - Conversation with User
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 09:14:57 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi... I want to add one more item to order 8235556723. How can I do?           12:54 PM, 15th Feb                     User                    I want to add Optec 36-Pair Shoe Cabinet with Bench           12:55 PM, 15th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, I will be happy to help you?           12:58 PM, 15th Feb                     User                    Hi... I want to add Optec 36-Pair Shoe Cabinet with Bench item to order no 8235556723           01:00 PM, 15th Feb                   fatma                   could you please allow me 2 minutes to check your order details           01:01 PM, 15th Feb                   fatma                   i'm really sorry to inform you that after creating order we are not able to add any item           01:03 PM, 15th Feb        
            fatma                   but if you want me to delete some items or to cancel you order i can do it           01:04 PM, 15th Feb                   fatma                   because i  can see that it's a fresh order           01:04 PM, 15th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           01:07 PM, 15th Feb                     User                    Then how can I order new item without adding shipping charges           01:08 PM, 15th Feb                   fatma                   you can cancel the order  and create a new one with the items you want           01:11 PM, 15th Feb                     User                    Ok  madam thank you           01:12 PM, 15th Feb                   fatma                   do you want me to cancel your order ?           01:12 PM, 15th Feb                     User                    Please cancel           01:12 PM, 15th Feb                   fatma           
         okay., wait for a moment           01:13 PM, 15th Feb                   fatma                   your order has been canceled successfully.           01:14 PM, 15th Feb                     User                    Thankyou Madam           01:14 PM, 15th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:14 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2103622