Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 09:01:03 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:39 PM, 15th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           12:42 PM, 15th Feb                     User                    I would like to know refund status on order number 4522493179           12:43 PM, 15th Feb                     User                    Of Qr 79           12:43 PM, 15th Feb                   fatma                   could you please allow me 2 minutes to check your order details.           12:44 PM, 15th Feb                     User                    I can't find that amount in my bank account           12:44 PM, 15th Feb                     User                    Could you please check on which date you have initiated refund           12:45 PM, 15th Feb                   fatma                   yes wait for 
 a moment           12:47 PM, 15th Feb                   fatma                   sorry for making you wait for a long time           12:51 PM, 15th Feb                   fatma                   i'm still checking           12:51 PM, 15th Feb                   fatma                   We would like to inform you that we have processed the refund of amount (QAR79.00) on (12/21/20) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           12:52 PM, 15th Feb                   fatma                   is there anything else i can help you with?           12:56 PM, 15th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           12:58 PM, 15th Feb                     User                    Ok thanks           12:58 PM, 15th Feb                     User                    Bye           12:58 PM, 15th Feb                   fatma                   It was a pleas
 ure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2103517