Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 15 Feb 2021 08:50:12 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:34 PM, 15th Feb                     User                    I want to return one of the products I purchased. It was delivered yesterday night  to           12:34 PM, 15th Feb                     User                    What is the process           12:35 PM, 15th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           12:38 PM, 15th Feb                     User                    I need to return a product           12:39 PM, 15th Feb                     User                    What is the process           12:39 PM, 15th Feb                   fatma                   In the meantime, an exchange is not available at www.Babyshopstores.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Babyshop) store across the UAE.  Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Babyshop) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:41 PM, 15th Feb                   fatma                   is there anything else i can help you with?           12:41 PM, 15th Feb                     User                    Order no. 9634992468           12:44 PM, 15th Feb                     User                    Name of the product- juniors multifunctional musical bed bell           12:44 PM, 15th Feb                     User                    Please can you arrange the return Fatma           12:45 PM, 15th Feb                   fatma                   only one item you want to return ?           12:45 PM, 15th Feb                   fatma                   sure, wait for a moment           12:45 PM, 15th Feb                     User                    Yes           12:45 PM, 15th Feb                     User                    Thank you for arranging this.           12:46 PM, 15th Feb                     User                    I got the msg           12:46 PM, 15th Feb                   fatma                   We would like to inform you that we have created a new return request  may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +971502228765.           12:46 PM, 15th Feb                     User                    Yes sure.. that is my number           12:48 PM, 15th Feb                   fatma                   You can also tracking the return request on Aramex Landmark Group using the tracking number RP021521001328.           12:48 PM, 15th Feb                   fatma                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC02241000381&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           12:48 PM, 15th Feb                   fatma                   this is the link           12:48 PM, 15th Feb                   fatma                   is there anything else i can help you with?           12:49 PM, 15th Feb                     User                    No thank you.. this is all           12:49 PM, 15th Feb                     User                    Have a great day           12:49 PM, 15th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:49 PM, 15th Feb                     User                    Hey           12:49 PM, 15th Feb                     User                    Are you still there           12:50 PM, 15th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2103448