Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 13:21:48 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation Rolling Toast                    VERY LATE           04:52 PM, 14th Feb                     Rolling Toast                    REPLY           04:52 PM, 14th Feb                     Rolling Toast                    ???           04:55 PM, 14th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, how may i help you?           04:56 PM, 14th Feb                     Rolling Toast                    Return status 6268103942 ?           04:56 PM, 14th Feb                   fatma                   could you please allow me 2 minutes to check your order details.           04:57 PM, 14th Feb                     Rolling Toast                    k           04:57 PM, 14th Feb                   fatma                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           04:58 PM, 14th Feb                   fatma                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           04:58 PM, 14th Feb                   fatma                   is there anything else i can help you with?           04:58 PM, 14th Feb                     Rolling Toast                    when it be processed ?           04:59 PM, 14th Feb                     Rolling Toast                    why this much late ?           04:59 PM, 14th Feb                   fatma                   we can see that the returns have reached our warehouse on 07 Feb 2021           05:01 PM, 14th Feb                     Rolling Toast                    Return 6266175712Kappa Backpack with Adjustable Shoulder Straps           05:01 PM, 14th Feb                   fatma                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:01 PM, 14th Feb                     Rolling Toast                    what about this below           05:01 PM, 14th Feb                     Rolling Toast                    Return 6266175712 Kappa Backpack with Adjustable Shoulder Straps           05:02 PM, 14th Feb                   fatma                   let me check please           05:02 PM, 14th Feb                     Rolling Toast                    k           05:02 PM, 14th Feb                   fatma                   sorry for late reply           05:06 PM, 14th Feb                     Rolling Toast                    K           05:06 PM, 14th Feb                   fatma                   give me one minute, i'm still checking           05:06 PM, 14th Feb                     Rolling Toast                    O           05:07 PM, 14th Feb                     Rolling Toast                    K           05:07 PM, 14th Feb                   fatma                   did you return this item to the courier team?           05:08 PM, 14th Feb                     Rolling Toast                    Yes           05:09 PM, 14th Feb                     Rolling Toast                    i received the messga also           05:10 PM, 14th Feb                   fatma                   we are sorry for delay your refund           05:10 PM, 14th Feb                     Rolling Toast                    from centerpoint           05:10 PM, 14th Feb                   fatma                   We would like to inform you that we have processed the refund of amount (SAR 40) on (14 Feb,2021) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           05:12 PM, 14th Feb                   fatma                   is there anything else i can help you with?           05:12 PM, 14th Feb                     Rolling Toast                    6268103942 ?           05:12 PM, 14th Feb                   fatma                   this is for order ID 6266175712           05:14 PM, 14th Feb                   fatma                   for the first order we will escalate this issue to our concerned team and they are closely working on this to fix it for you.           05:15 PM, 14th Feb                   fatma                   is there anything else i can help you with?           05:15 PM, 14th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:18 PM, 14th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:21 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2099862