Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 12:44:53 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation User                    hi           04:25 PM, 14th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, how may i help you?           04:30 PM, 14th Feb                     User                    i would like to know regarding one of ur product           04:30 PM, 14th Feb                     User                    i visited ur gulf mall branch yesterday           04:31 PM, 14th Feb                     User                    and wanted to buy a cactus shaped LED Plaque           04:31 PM, 14th Feb                     User                    its not showing in ur website right now           04:32 PM, 14th Feb                     User                    is it possible to check and add so can order           04:32 PM, 14th Feb                     User                    or you can add in it my cart as i am ordering more stuff           04:32 PM, 14th Feb                   fatma                   We would like to inform you that you can place your order by following the below given steps:  1. Find the items you want to buy by searching for them or by browsing our departments. 2. Add these items to your basket with the 'Add to Basket' button. 3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button. 4. Enter your shipping information and click the 'Ship to this Address' button. 5. Enter your payment information and click the 'Continue' button. 6. Review your order and place it using the 'Place Your Order' button.           04:34 PM, 14th Feb                     User                    i know how to order mam           04:35 PM, 14th Feb                     User                    a person in store asked me to contact you guys to check if you can add this product on website           04:35 PM, 14th Feb                     User                    fr some reason its nt showing there           04:36 PM, 14th Feb                   fatma                   if it's not on our website it means that it's out of our stock           04:36 PM, 14th Feb                     User                    thanku           04:36 PM, 14th Feb                   fatma                   could you please give me the full name of the product, and your eamil ID           04:37 PM, 14th Feb                     User                    cactus shaped LED Plaque           04:38 PM, 14th Feb                     User                             04:39 PM, 14th Feb                     User                    similar to this           04:39 PM, 14th Feb                     User                    this one is there in gulf mall           04:39 PM, 14th Feb                   fatma                   Kindly share your registered email ID for further assistance.           04:40 PM, 14th Feb                     User                    [email-masked]           04:40 PM, 14th Feb                   fatma                   Please be assured as we will escalate this issue to our concerned team and they will inform you on your email when they get any update.             04:41 PM, 14th Feb                   fatma                   is there anything else i can help you with ?           04:42 PM, 14th Feb                     User                    nope           04:42 PM, 14th Feb                   fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:43 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2099597