Subject: Ticket Assigned - Conversation with Bubbling Basketball
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 12:19:07 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bubbling Basketball Bubbling Basketball                    hi           04:03 PM, 14th Feb                     Bubbling Basketball                    order#6268542468  one mascara was unpacked,broken seal and it is dry from inside           04:03 PM, 14th Feb                     Bubbling Basketball                    I went to the store to return they are asking me to bring the packing along with it           04:04 PM, 14th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, i will be happy to help you?           04:04 PM, 14th Feb                     Bubbling Basketball                    I don't have the box with me I already trashed the box it was very big           04:04 PM, 14th Feb                     Bubbling Basketball                    so what can I do now?           04:05 PM, 14th Feb             
       fatma                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           04:05 PM, 14th Feb                     Bubbling Basketball                    ok wait I'll send u pic           04:06 PM, 14th Feb                     Bubbling Basketball                             04:09 PM, 14th Feb                     Bubbling Basketball                    it came just like this in one big box           04:09 PM, 14th Feb                   fatma                   thank you for sharing with us the picture of the damaged item           04:10 PM, 14th Feb                     Bubbling Basketball                    no seal no product packing           04:10 PM, 14th Feb                     Bubbling Basketball                    and dry from inside           04:10 PM, 14th Feb                   fatma                  
  oh, we are really sorry           04:10 PM, 14th Feb                   fatma                   could you please allow me 2 minutes to check your order details.           04:10 PM, 14th Feb                     Bubbling Basketball                    sure           04:11 PM, 14th Feb                     Bubbling Basketball                    take your time           04:11 PM, 14th Feb                   fatma                   thank you           04:11 PM, 14th Feb                   fatma                   sorry for taking long time, i'm still checking           04:14 PM, 14th Feb                     Bubbling Basketball                    I'm waiting no issue           04:14 PM, 14th Feb                     Bubbling Basketball                    thank you I just received msg for my refund           04:16 PM, 14th Feb                   fatma                   it's good to know this because the internet is a bit weak           04:17 PM, 14th Feb                     Bubbling Baske
 tball                    no issues           04:18 PM, 14th Feb                     Bubbling Basketball                    thank you for your help           04:18 PM, 14th Feb                   Apoorv                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:18 PM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2099459