Subject: RE: Drop payment 6495893009
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>
Date: Sun, 14 Feb 2021 10:03:35 +0000

Hi Shakeeb,

Will check and update.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, February 13, 2021 12:03 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>
Subject: Drop payment 6495893009

External email sender, please take precaution.
Hi Malik,

Please check and advise on the below issue:

 Problem Statement: Rejected Refund
Order Date : 01-Jun-2020
Order ID: 6495893009

The customer is chasing us for the refund.
Please check on this case and advise.

Regards
Shakeeb
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "MUBASHER" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 18, 2020 6:06:49 PM
Subject: Re: Mada rejected refund 6495893009

Hi Malik,

We are not able to find the order now on hyberis.
Can you please look into the issue and advise.

Regards
shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 2:20:45 PM
Subject: Mada rejected refund 6495893009

Hi Malik.
 Problem Statement: Rejected Refund
Order Date : 01-Jun-2020
Order ID: 6495893009
Tracking ID: na
Assistance Required: Need refund for customer.

Pls advise if the refund has been initiated or Not?
the customer is chasing us since long time.

Regards
Shakeeb

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