Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 23:21:30 +0000 (UTC)

Hi Fatma Maher,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>So please the refund amount, can i used in store or only online purchase?</div>
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<div>On 13 Feb 2021, at 12:17 pm, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div><span style="color: rgb(0, 0, 0)">Hi Pansee,</span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)">Thank you for reaching out us.</span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><br>We sincerely apologize for any inconvenience caused to you.<br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website.</span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)">​​<br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)" dir="ltr">With the reference to the order ID 4534496214, we would like to inform you that we have processed the refund of amount QAR 18.00 in your my credit wallet for the wrong item you have recieved *Printed Gown with Frill and Lace Detail*. You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log onto your account<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select the my credit as a payment option<br><br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)">For the second item *Self-Belted Hooded Bathrobe with Applique Detail*, We would like to inform you that we have forwarded this issue to our concerned team and they are going to make sure this will not repeat in future again. However, we would request you to please visit any nearby store and show them your order confirmation email for the removal of the security tag.</span></div>
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<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)">Regarding the missing belt, we are really sorry to inform you that we do not have an exchange option available online at this time. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any centrepoint store across Qatar.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any centrepoint store in Qatar.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases.</span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)">​<br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)">Feel free to get in touch with us for further assistance.<br><br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"> Your Friends,</span></div>
<div><span style="color: rgb(0, 0, 0)"> The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2087804