Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 14:25:52 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                             06:09 PM, 13th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           06:10 PM, 13th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:15 PM, 13th Feb                     User                    my refund money untel now not coming in may account           06:18 PM, 13th Feb                   fatma                   Could you please share your order number so that I can assist you further?           06:18 PM, 13th Feb                     User                    long time madam           06:18 PM, 13th Feb                   fatma                   sorry this is your order ID 4529658492           06:18 PM, 13th Feb                     User                    4529658492     
       06:19 PM, 13th Feb                   fatma                   We would like to inform you that we have processed the refund of amount (QAR 59 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           06:19 PM, 13th Feb                   fatma                   is there anything else i can help you with ?           06:20 PM, 13th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:23 PM, 13th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:25 PM, 13th Feb                                          View conversation
  in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2095311