Subject: Ticket Assigned - Conversation with Rolling Plane
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 14:10:15 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Plane Rolling Plane                    My order number is 6272510625           05:39 PM, 13th Feb                     Rolling Plane                    Hi           05:40 PM, 13th Feb                     Rolling Plane                    I ordered for click and collect but didn't got any response till now could u plz help me in ths           05:41 PM, 13th Feb                     Rolling Plane                    Hello           05:44 PM, 13th Feb                   Bot                   أهلا مرة أخرى!           05:44 PM, 13th Feb                     Rolling Plane                    Hi           05:44 PM, 13th Feb                     Rolling Plane                    U thr           05:45 PM, 13th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           05:47 PM, 13th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           05:48 PM, 13th Feb                     Rolling Plane                    Yes           05:49 PM, 13th Feb                     Rolling Plane                    I want to know whn can i get my order           05:49 PM, 13th Feb                   fatma                   Could you please share your order number so that I can assist you further?           05:50 PM, 13th Feb                     Rolling Plane                    My order number is 6272510625           05:50 PM, 13th Feb                     Rolling Plane                    U thr           05:52 PM, 13th Feb                     Rolling Plane                    Hello           05:55 PM, 13th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           05:56 PM, 13th Feb                     Rolling Plane                    How many times i have to msg u           05:56 PM, 13th Feb                     Rolling Plane                    U r not replying to my msgs           05:57 PM, 13th Feb                   fatma                   sorry for late reply           05:58 PM, 13th Feb                   fatma                   could you please allow me 2 minutes to check your order details.           05:59 PM, 13th Feb                     Rolling Plane                    Ok           05:59 PM, 13th Feb                   fatma                   We see that you have placed your order on Feb 10, 2021. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           06:01 PM, 13th Feb                     Rolling Plane                    Still i have to wait 2 days??           06:01 PM, 13th Feb                   fatma                   yes, you need to wait.           06:04 PM, 13th Feb                   fatma                   is there anything else i can help you with ?           06:07 PM, 13th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           06:08 PM, 13th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:09 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2095228