Subject: Ticket Assigned - Conversation with Rolling Magnifier
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 11:59:17 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rolling Magnifier Rolling Magnifier                    9632920870 Please update on my order?           03:39 PM, 13th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           03:42 PM, 13th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:44 PM, 13th Feb                   fatma                   With the reference to the order ID 9632920870, we would like to inform you that our courier partner tried to contact you on (562475963) thrice on 3 different days but didn't receive any response from your end.           03:46 PM, 13th Feb                   fatma                   The courier has now sent the items back to the warehouse           03:46 PM, 13th Feb                   fatma                   is there anyt
 hing else i can help you with ?           03:49 PM, 13th Feb                   fatma                   We would like to inform you that we have processed the refund of amount (AED54) on (2/11/21) and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           03:53 PM, 13th Feb                   fatma                   is there anything else i can help you with ?           03:56 PM, 13th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:57 PM, 13th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:58 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2094416