Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 11:58:49 +0000 (UTC)

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I just purchased items online I couldn’t use my Shukran points, don’t know why? I have like 3553 points (177.65 SAR)           03:29 PM, 13th Feb                     User                    After the patient tried to update my Shukran with the new points & couldn't? !           03:30 PM, 13th Feb                     User                    For your kind support please           03:30 PM, 13th Feb                     User                    1700 0001 1515 1116           03:32 PM, 13th Feb                     User                    this is shukran no           03:32 PM, 13th Feb                     User                    My mobile no is 966535505757           03:32 PM, 13th Feb                   fatma                   Hi, Thank you for contacting us. My name is Fatma, How may I help you?           03:42 PM, 13th Feb                   fatma                   could you please allow me 2 minutes to check your order details.           03:47 PM, 13th Feb                   fatma                   Please note Shukran points are credited to your account after 14 days from the date of delivery of an order.           03:51 PM, 13th Feb                   fatma                   we have checked your details, and we can see that your shukran card is not linked to your account           03:55 PM, 13th Feb                   fatma                   To link your Shukran card, please follow the below steps:   1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage           03:56 PM, 13th Feb                   fatma                   Hi, I'm not getting a response from you. Are we still connected?           03:57 PM, 13th Feb                   fatma                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:58 PM, 13th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2094412