Subject: Re: RMA issue: #6267929421
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Wed, 10 Feb 2021 02:28:58 -0700 (MST)

Hi Team, 

Can you please assist on the below case. As per the customer they still have the items that they wanted to return and have not returned them yet however, as per the order the RMA for the items that customer wanted to return has already been processed as a refund for cash value. 

Please look into this and advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, February 8, 2021 4:36:53 PM 
Subject: RMA issue: #6267929421 

Hi Team, 

Problem Statement: RMA issue 
Order Date : Jan 27, 2021 
Order ID: ​6267929421 

Assistance Required: Need New RMA 

Issue Description: Customer raised a return request on 1/31/21, but it cancelled by the system and refund processed to cash value.The customer confirmed that he didn't return the items, and we can't raise a new RMA now, so kindly check and assist 

Regards, 
Fatma Maher