Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 08 Feb 2021 14:47:36 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hello,<div dir="auto"><br></div>
<div dir="auto">I paid cash on delivery. How would I get it back?</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Feb 8, 2021, 2:37 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr"> Hi Charu,</div>
<div dir="ltr"><br></div>
<div style="clear:both">Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style="box-sizing:border-box">​</div>
<div style="box-sizing:border-box">We sincerely apologize for any inconvenience caused to you.</div>
<div style="box-sizing:border-box"><br style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(245,247,249);text-decoration-style:initial;text-decoration-color:initial'></div>
<div style="clear:both" dir="ltr">With the reference to the order ID 6268830639, we would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<div><br></div>
<div dir="ltr">Once the refund is processed the amount you paid online will be refunded back to your my credit wallet.</div>
<div><br></div>
<div>We thank you for your understanding and cooperation. </div>
<div dir="ltr">​</div>
<div dir="ltr">Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2070421