Subject: RMA issue: #6267929421
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 8 Feb 2021 04:06:53 -0700 (MST)

Hi Team, 

Problem Statement: RMA issue 
Order Date : Jan 27, 2021 
Order ID: ​6267929421 

Assistance Required: Need New RMA 

Issue Description: Customer raised a return request on 1/31/21, but it cancelled by the system and refund processed to cash value.The customer confirmed that he didn't return the items, and we can't raise a new RMA now, so kindly check and assist 

Regards, 
Fatma Maher