Subject: Re: MOC Case & late return to the WH and refund #9622318872
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Mon, 8 Feb 2021 01:16:14 -0700 (MST)

Hi Team, 

Please assist regarding the following case. 
the return RP121620001822 was picked up from the customer on Dec 23. 2020 and till now it has not been returned to the WH. 

the customer escalated the case to the MOC, 

Please do the needful 

Regards 
shakeeb 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, February 8, 2021 1:18:51 PM 
Subject: MOC issue #9622318872 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Dec 15, 2020 
Order ID: 9622318872 
Return Tracking ID: RP121620001822 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected on Dec 23. The refund is pending and the customer has complained 2 months before. aand he has raised a complain on lifestyle. Kindly check and assist. 

Regards, 
Fatma Maher