Subject: RE: Refund approval 6248150395
From: Jessie Caparas <[email-masked]>
To: Prakash Iyangar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Mohd Imran <[email-masked]>
Date: Sat, 6 Feb 2021 08:17:05 +0000

Thanks Prakash.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Prakash Iyangar <[email-masked]>
Sent: Friday, February 5, 2021 7:28 PM
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fatma Maher <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Mohd Imran <[email-masked]>
Subject: Re: Refund approval 6248150395

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C02e2f3281130492c33fd08d8c9eaa426%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637481356895709042%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UN3ABJLXAAgZvu%2FEctjmYFUCvBlx7Web6jstc4kj%2F5k%3D&reserved=0>
________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 7:18:37 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund approval 6248150395

@Prakash Iyangar<mailto:[email-masked]>

Can we refund this customer?

The wrong order was delivered and was collected however refund has not been issued.

Refund value is SAR 415.50 and the customer has multiple orders with us from last year.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 5, 2021 1:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval 6248150395

External email sender, please take precaution.

Hi Team,

Please assist on the below case. Case pending since Dec 2020.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 29, 2021 7:17:12 PM
Subject: Refund approval 6248150395

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 1943017

Order Date: Nov 27, 2020

Order ID: 6248150395

Tracking ID: Z2433592

Total Price: SAR415.50

Issue Description: The order was placed on ​Nov 27, 2020 and delivered to customer on 11/30/20. But customer claiming that he has not received his order, it was another customer's order, and he has called the courier team to collect the wrong order. The courier team collected the order and told that they will deliver him hi order tomorrow, but they lied to him. So now the customer neither receive his order nor his refund.

Customer's history: Customer is with us since 3/24/20 and has 15 completed orders.

 Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

 Thank you for your help.

Regards,

Fatma Maher

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