Subject: Re: Refund approval 6248150395
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Mohd Imran <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 5 Feb 2021 02:43:54 -0700 (MST)

Hi Team, 

Please assist on the below case. Case pending since Dec 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fatma Maher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Friday, January 29, 2021 7:17:12 PM 
Subject: Refund approval 6248150395 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1943017 
Order Date: Nov 27, 2020 
Order ID: 6248150395 
Tracking ID: Z2433592 
Total Price: SAR415.50 
Issue Description: The order was placed on ​Nov 27, 2020 and delivered to customer on 11/30/20. But customer claiming that he has not received his order, it was another customer's order, and he has called the courier team to collect the wrong order. The courier team collected the order and told that they will deliver him hi order tomorrow, but they lied to him. So now the customer neither receive his order nor his refund. 
Customer's history: Customer is with us since 3/24/20 and has 15 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Fatma Maher