Subject: New Reply Received - Complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 06:43:35 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Complaint  Ticket comment <div class="ydp35fd116fyahoo-style-wrap" style="font-family: verdana, helvetica, sans-serif; font-size: 10px">
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        <div dir="ltr">Good day!</div>
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<div dir="ltr">Than you for your reply. </div>
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<div dir="ltr">I would like to check what happen to my original order ?  You can still deliver or how ?? </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thursday, February 4, 2021, 05:16:09 PM GMT+4, Centrepoint &lt;[email-masked]&gt; wrote:
                
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div><span dir="ltr" style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;color:rgb(0, 0, 0)">Hi Grace,</span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="color:rgb(0, 0, 0)"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br></span></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="color:rgb(0, 0, 0)"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Thank you for reaching out us.</span></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="color:rgb(0, 0, 0)"><span dir="ltr" style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">​</span><br></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="color:rgb(0, 0, 0)"><span dir="ltr" style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">We sincerely apologize for the inconvenience caused to you.</span></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="color:rgb(0, 0, 0)"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br></span></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="color:rgb(0, 0, 0)"><span dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. You can return online purchases through the below three channels:<br> <br>·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.<br>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>·You can now drop off your return to any Centrepoint store across UAE.<br> <br>Here’s what you need to do.<br> <br>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any ​Centrepoint store across UAE.<br>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br> <br>Feel free to get in touch with us for further assistance.</span></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="color:rgb(0, 0, 0)"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">​</span><br></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="color:rgb(0, 0, 0)"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> Your friends,</span></span></div>
<div><span dir="ltr" style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;color:rgb(0, 0, 0)"> The Support Team</span></div>
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        </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2056061