Subject: New Reply Received - Complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 09:30:57 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Complaint  Ticket comment <div>Hi </div>
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<div>Thank you for responding.  This is the order number: 9627067525.</div>
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<div>However, I don’t think you understood that more than the courier service, it is the customer service approach from Centrepoint that’s causing the frustration.  It’s strange that you’ve plainly ignored my complaint about the call centre and the manager there and you’ve apologised about the courier service who’s a third party? </div>
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<div>Kind Regards</div>
<div>Naz <br><blockquote style="color: rgb(0, 0, 0); -webkit-text-size-adjust: auto"><div dir="ltr"><table class="content" border="0" cellpadding="0" cellspacing="0" align="center" style="max-width: 620px; width: 360px; font-family: Helvetica, Arial, sans-serif; background-color: rgb(255, 255, 255);background-color:FFFFFF"><tbody><tr><td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width: 90%"><tbody><tr><td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 22px 0px 0px"><tbody><tr><td align="center" style="padding: 0px 0px 20px">
<blockquote style="color: rgb(0, 0, 0); font-family: UICTFontTextStyleBody; font-size: 17px"><div dir="ltr"><table class="content" border="0" cellpadding="0" cellspacing="0" align="center" style="max-width: 620px; width: 360px; font-family: Helvetica, Arial, sans-serif;background-color:FFFFFF"><tbody><tr><td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width: 90%"><tbody><tr><td align="center"><table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding: 22px 0px 0px"><tbody><tr><td align="center" style="padding: 0px 0px 20px"><div style="font-size: 16px; margin: 0px; padding: 10px 0px 0px; line-height: 22px; color: rgb(32, 32, 32)"></div></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div></blockquote>
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<br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 4 Feb 2021, at 12:14, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div style="margin-bottom: 0.0001pt"><span dir="ltr" rel="tempredactor" style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(0, 0, 0)'>Hi Naz,</span></div>
<div style='margin-bottom: 0.0001pt; font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br></span></span></div>
<div style='margin-bottom: 0.0001pt; font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Thank you for getting in touch with us.</span></span></div>
<div style='margin-bottom: 0.0001pt; font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">​</span><br></span></div>
<div style='margin-bottom: 0.0001pt; font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span dir="ltr" rel="tempredactor" style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We sincerely apologize for the inconvenience caused to you.</span></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' dir="ltr">​​</span><br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </span></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>​</span><br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </span></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>​</span><br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">Please provide us the order number so we can investigate and further assist you.</span></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>​</span><br></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'>Feel free to get in touch with us for further assistance.</span></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><br></span></span></div>
<div style='font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><span style="color: rgb(0, 0, 0)"><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'> Your friends,</span></span></div>
<div><span rel="tempredactor" style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; color: rgb(0, 0, 0)'>The Support Team</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2050860