Subject: RE: Refund approval #6264051287
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Fatma Maher <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Wed, 3 Feb 2021 14:54:10 +0000

Hi Shakeeb,

Proceed with goodwill refund and close the case.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, February 3, 2021 5:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Fatma Maher <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Refund approval #6264051287

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 3, 2021 6:58:46 PM
Subject: Refund approval #6264051287

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 1999110
Child Ticket: 2007045
Order Date: Jan 14, 2021
Order ID: 6264051287
Tracking ID: ​46402052056
Total Price:​SAR268.00

Amount to be refunded: SAR 180.00

Issue Description: Customer received the order and found that three items were missing.

The Items:
​162795163 - - Dancing Lady Small Votive Holder - 30 cms
​162795173 - - Leaf Shaped Pillar Candle Holder - 11x11x40 cms
​162795183 - - Bird Enamel 3-Tier Stand - 50x28x40 cms

Case history: The customer has placed the order with a total of 6 items. As per our consignment we can see that all the items have been shipped however, the customer is complaining that three of the items were missing and not received. The issue was forwarded to the warehouse and as per them all the items have been shipped.

Customer's history: The customer has contacted for the first time regarding this complaint and is with us since 18 Jan 2021. This is the 39th order placed by the customer.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Fatma Maher

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