Subject: Refund approval #6264051287
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 3 Feb 2021 06:28:46 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1999110 
Child Ticket: 2007045 
Order Date: Jan 14, 2021 
Order ID: 6264051287 
Tracking ID: ​46402052056 
Total Price:​SAR268.00 
Issue Description: Customer received the order and found that three items were missing. 

The Items: 
​162795163 - - Dancing Lady Small Votive Holder - 30 cms 
​162795173 - - Leaf Shaped Pillar Candle Holder - 11x11x40 cms 
​162795183 - - Bird Enamel 3-Tier Stand - 50x28x40 cms 

Case history: The customer has placed the order with a total of 6 items. As per our consignment we can see that all the items have been shipped however, the customer is complaining that three of the items were missing and not received. The issue was forwarded to the warehouse and as per them all the items have been shipped. 

Customer's history: The customer has contacted for the first time regarding this complaint and is with us since 18 Jan 2021. This is the 39th order placed by the customer. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Fatma Maher