Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 15:54:30 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId09b962c5-a442-4e30-8d2e-fa84cd1881a5" class="inline-image-global inlined-image-cid-09b962c5-a442-4e30-8d2e-fa84cd1881a5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4ODg5MzM5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ffPGAGFAeTkxZhS5-WPOCCFqf_ZgWT2_WTvohvQGNmE" style="width:100%;max-width:800px"><br>
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<br><br>1. Return for Set of 3 - Hanes Solid Crew Ne...   of order 9626877071 is confirmed. Our courier partner will get in touch with you &amp; pick up your return in 7-10 days.<div id="yMail_cursorElementTracker_1612280933954"><br></div>
<div id="yMail_cursorElementTracker_1612280934815">2. Return for Set of 3 - Hanes Solid Crew Ne...   of order 9622568177 is confirmed. Our courier partner will get in touch with you &amp; pick up your return in 7-10 days.</div>
<div id="yMail_cursorElementTracker_1612280998241"><br></div>
<div id="yMail_cursorElementTracker_1612281010979">*Note!*</div>
<div id="yMail_cursorElementTracker_1612281011125">Not only that the first item was a wrong size but also they sent it twice in an effort to return the first one. </div>
<div id="yMail_cursorElementTracker_1612281067562"><br></div>
<div id="yMail_cursorElementTracker_1612281067706">the price for each is 69drhs</div>
<div id="yMail_cursorElementTracker_1612281138950"><br></div>
<div id="yMail_cursorElementTracker_1612281140399">Thank you for your order. Order 9626877071 for Set of 3 - Hanes Solid Crew Ne...  for AED 69.0 is confirmed. Expect delivery by 09-01-2021.<br>
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<div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 2 Feb 2021 at 14:27, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv9272823600"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div><span dir="ltr" style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Hi Muoghara,</span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">Thank you for reaching out us.</span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">
<span dir="ltr" style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">​</span><br>
</div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span dir="ltr" style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">We sincerely apologize for the inconvenience caused to you.<br></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif">
<span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">​</span><br>
</div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px">We would also request you to provide us some snapshots of the wrong item you received.</span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> We look forward to hearing from you.</span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> Please note that this case will be automatically closed if we don't hear from you within 24 hours.</span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><br></span></div>
<div style="font-size:14px;font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif"><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> Your friends,</span></div>
<div><span style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px"> The Support Team</span></div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2046373