Subject: New Activity [#1931144] Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jan 2021 15:43:16 +0000

Hi Fatma Maher,

FarEye Support has responded to a ticket you are watching

Ticket 

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1931144#1931144 

Returns 

Requester 

Hdoool A  [email-masked]

    Agent Response 

 Dear Max,  Our Technical Engineer has indicated that your ticket # 196617 with subject Fwd: [#1931144] - Returns has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/7f3fecfd6733ffb7fe21a1ff70b96c6cedaec9737e347b78eb139a9f8b2499f5  

https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1931144/subscriptions/unsubscribe

Stop watching this ticket