Subject: New Reply Received - Re: Welcome to Centrepoint!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Jan 2021 00:47:10 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Re: Welcome to Centrepoint!  Ticket comment <div dir="auto">Good morning, am trying to trace my return on lm9628551827 that was picked on the 20th by currier. So l need to know when my refund will be made because l have to travel in the next 4 days. I will be greatful to hear from you</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 20, 2021, 13:56 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Katamba,</div>
<div dir="ltr"><br></div>
<div style="clear:both">​We sincerely apologize for any inconvenience caused to you.<br><br><div dir="ltr">We would like to inform you that your product from the order no. 9628551827 will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.</div>
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<div>We thank you for your understanding and cooperation. </div>
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<div dir="ltr">Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1993015