Subject: Refund approval 6248150395
From: Fatma Maher <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Fri, 29 Jan 2021 06:47:12 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1943017 
Order Date: Nov 27, 2020 
Order ID: 6248150395 
Tracking ID: Z2433592 
Total Price: SAR415.50 
Issue Description: The order was placed on ​Nov 27, 2020 and delivered to customer on 11/30/20. But customer claiming that he has not received his order, it was another customer's order, and he has called the courier team to collect the wrong order. The courier team collected the order and told that they will deliver him hi order tomorrow, but they lied to him. So now the customer neither receive his order nor his refund. 
Customer's history: Customer is with us since 3/24/20 and has 15 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Fatma Maher