Subject: RE: Refund Not Processed - 7422159283
From: Abhimanyu Goyal <[email-masked]>
To: Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fatma Maher <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>, Arvind Vijaya <[email-masked]>, Dominic Arackal <[email-masked]>, Sharfuddeen Kadavan <[email-masked]>, SuvodipMondal <[email-masked]>
Date: Thu, 28 Jan 2021 11:43:27 +0000

Dear Jessie,

Please see the below Snapshot. Its showing there that the return process has been done on 30 Dec 2020 with RMA no: 1000345430.

Best Regards,
Abhimanyu

From: Jessie Caparas <[email-masked]>
Sent: 28 January, 2021 2:28 PM
To: Abhimanyu Goyal <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fatma Maher <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: RE: Refund Not Processed - 7422159283
Importance: High

@Abhimanyu Goyal<mailto:[email-masked]>

RMA is not showing as received and no refund will be processed.

Inbound pallet status is showing in progress.

Can you share a screenshot where it shows it got processed?

Also, why is the child ticket not updated in Freshdesk?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Abhimanyu Goyal <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 28, 2021 2:32 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed - 7422159283

Dear Jessie,

Return process has been done at WH on 30 Dec 2020. If customer didn’t receive the refund yet then need to follow up with accounts team.

Best Regards,
Abhimanyu

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 27 January, 2021 3:49 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhimanyu Goyal <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed - 7422159283
Importance: High

@Abhimanyu Goyal<mailto:[email-masked]>

This has been actioned from January 3.

Please check what is going on.

Child ticket 1951719

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 26, 2021 7:54 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fatma Maher <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed - 7422159283

External email sender, please take precaution.
Hi team,

Please assist in getting the following RMA processed: 1000345430, raised to process the same under child ticket: #1951719 but no response. As per oracle we have received all the returned items. Refund value is BHD 9.6

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Fatma Maher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 17, 2021 11:36:11 AM
Subject: No respond from 3rd party (Refund Not Processed) 7422159283

Hi Team

Problem Statement: Refund Not Processed ( no respond from 3rd party)
Order Date : Dec 14, 2020
Order ID: 7422159283
Return Tracking ID: 45445791786
Assistance Required: Process refund asap.

Issue Description: The returned items were collected and returned back to WH on 30 Dec, 2020. The refund is pending since then. I have created a child ticket, but they are not responding. Kindly check and assist.
​
Regards,
Fatma

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