Subject: New Reply Received - Order number - #6248868417
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Jan 2021 07:41:17 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Order number - #6248868417  Ticket comment <div dir="ltr">Dear,<div><br></div>
<div>I haven't received any call or text for the pickup from Aramex. It has been 7 days, please make sure they are coming in the next 2-3 days. Thank you.</div>
<div><br></div>
<div>Regards,</div>
<div>Ambreen</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Jan 21, 2021 at 12:22 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Ambreen,</div>
<div dir="ltr">
<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div> </div>
<div>We sincerely apologize for any inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">With the reference to the order ID 6248868417, we would like to inform you that we have raised a new return request as the previous  one has been expired. The items will collect by Aramex team <a href="https://www.aramex.com/," rel="noreferrer" target="_blank">https://www.aramex.com/,</a> the tracking number is 46403447764.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please note the courier partner may take up to 7 - 10 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: +966557696303. If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.</div>
<div><br></div>
<div>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </div>
<div><br></div>
<div>We thank you for your understanding and cooperation. </div>
<div dir="ltr">​</div>
<div dir="ltr">Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2006064