Subject: New Reply Received - Maxfashion Application not working
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 17:21:17 +0000

Hi Fatma Maher,  The customer has responded to the ticket.  Maxfashion Application not working  Ticket comment <div dir="auto">
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">Hello sir,</div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">I already clearing the cache/cookies of  browser and  reinstalled. <br>Still same problem persists. I attached herewith the details what you asked to attached.<br>
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<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto"><br></div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto">1. Screenshot Of The Issue(If Possible) ,: <b><font color="#f44336">Attached</font></b> <br>2. App Version/Browser Version : <b><font color="#f44336">6.41</font></b>
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<span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>3. Android/iOS Version </span><span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>or Browser name: </span><b style='color:rgb(244,67,54);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Android version 10</b><div dir="auto">
<font><span style="font-size:14px">4. Registered email address: </span></font><b style='color:rgb(244,67,54);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></b>
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<font><span style="font-size:14px">5. Country of access : </span></font><b style='color:rgb(244,67,54);font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px'>Earlier from UAE,  Now a days from Sri Lanka</b>
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<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif;font-size:14px' dir="auto"><br></div>
<div dir="auto">Please solve this issue as soon as possible </div>
<div dir="auto">Thank you </div>
<div dir="auto">Ruwani </div>
<div dir="auto"><br></div>
<br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 4 Jan 2021, 14:39 Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Ruwani,<br>
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<div dir="ltr">
<div><br></div>
<div>
<span dir="ltr">Thank you for reaching out to us and giving us the opportunity to serve you.<br> </span><br>
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<div>We sincerely apologise for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.<br><br>
</div>
<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:</div>
<div>1. Screenshot Of The Issue(If Possible)<br>2. App Version/Browser Version</div>
<div>3. Android/iOS Version or Browser name</div>
<div>4. Registered email address</div>
<div>5. Country of access </div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div> <span> </span>
</div>
<div>Your Friends,</div>
<div dir="ltr">The Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043186074148'>Screenshot_20210121-165627_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1953681