Subject: Ticket Assigned - Conversation with sahar awad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:23:49 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sahar awad sahar awad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  مساء الخير قمت بشراء بلوفر من 15 يوم وأول لبسة وبر ولم اغسلو ومعي الفاتورة في الرياض وانا حالا في مصر اجازة اسبوعين اشتريت من فرع الثمامة Bot:  Please enter your name Customer:  sahar awad Bot:  Hi Sahar Awad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543931651            09:28 PM, 21st Dec                     sahar awad                    No complain           09:29 PM, 21st Dec                   Mohammad                   Hi Sahar, Thank you for contacting us. My name is Mohammad. How may I help you?           09:30 PM, 21st Dec                     sahar awad                    I have complain           09:30 PM, 21st Dec                     sahar awad                    I pay product from Riyadh           09:30 PM, 21st Dec                     sahar awad                    First time I Waring make wapar           09:31 PM, 21st Dec                     sahar awad                    I'm not washing           09:31 PM, 21st Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           09:32 PM, 21st Dec                     sahar awad                    I'm in Egypt now holiday           09:32 PM, 21st Dec                     sahar awad                    Ok  tomorrow I will send           09:32 PM, 21st Dec                   Mohammad                   sure           09:33 PM, 21st Dec                   Mohammad                   we will surely help you.           09:33 PM, 21st Dec                     sahar awad                    Thanks           09:33 PM, 21st Dec                   Mohammad                   welcome           09:33 PM, 21st Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:33 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903692