Subject: Ticket Assigned - Conversation with maryam almansoori
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:23:50 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam almansoori maryam almansoori                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Maryam Almansoori ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:26 PM, 21st Dec                   Mohammad                   Hi Maryam, Thank you for contacting us. My name is Mohammad. How may I help you?           09:26 PM, 21st Dec                     maryam almansoori                    Hi i ordered from Max a couple of hours ago , i chose the order to be delivered to my house but i want to change that           09:27 PM, 21st Dec                     maryam almansoori                    can i have it picked up by my driver tomorrow?           09:27 PM, 21st Dec                   Mohammad                   Your complain is raised with us           09:28 PM, 21st Dec                   Mohammad                   as i can see your order was returned to warehouse.           09:28 PM, 21st Dec                     maryam almansoori                    how           09:28 PM, 21st Dec                   Mohammad                   Due to no response as per the status.           09:29 PM, 21st Dec                     maryam almansoori                    so my order is canceled?           09:30 PM, 21st Dec                   Mohammad                   Please can you tell me the order number ?           09:31 PM, 21st Dec                   Mohammad                   We request you to please mail your concern on [email-masked]           09:34 PM, 21st Dec                     maryam almansoori                    I can’t send a msg to this email it says there’s something wrong with the email           09:39 PM, 21st Dec                   Mohammad                   Please allow me to check it           09:41 PM, 21st Dec                   Mohammad                   [email-masked] this correct please try again           09:42 PM, 21st Dec                   Mohammad                   although your issue is already raised           09:42 PM, 21st Dec                   Mohammad                   you will be contacted on [email-masked] with in 24-48 hours           09:43 PM, 21st Dec                     maryam almansoori                    okay           09:44 PM, 21st Dec                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           09:45 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903734