Subject: Ticket Assigned - Conversation with ruby
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:23:47 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ruby ruby                    Bot:  Hi again! Bot:  Please enter your name Customer:  ruby Bot:  Hi Ruby ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  121820000323 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:11 PM, 21st Dec                   Mohammad                   Hi Ruby, Thank you for contacting us. My name is Mohammad. How may I help you?           09:12 PM, 21st Dec                     ruby                    Where's my order           09:13 PM, 21st Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           09:13 PM, 21st Dec                     ruby                    121820000323           09:13 PM, 21st Dec                   Mohammad                   We sincerely apologize for any inconvenience caused to you.  We would like to inform you that our courier partner tried to contact you on (+971506686589) thrice on 3 different days but didn't receive any response from your end.  The courier has now sent the items back to the warehouse.           09:16 PM, 21st Dec                   Mohammad                   your refund for AED 247.50 was processed on 20/12/20           09:16 PM, 21st Dec                     ruby                    This is ridiculous           09:16 PM, 21st Dec                   Mohammad                   the amount will reflect back in your account with in 2-15 business days           09:17 PM, 21st Dec                     ruby                    Because i mentioned before 2 days of my number change           09:17 PM, 21st Dec                   Mohammad                   We really sorry for this time.           09:17 PM, 21st Dec                   Mohammad                   We know that this is frustrating for you           09:17 PM, 21st Dec                     ruby                    No not this time eve time           09:17 PM, 21st Dec                     ruby                    Worst service           09:18 PM, 21st Dec                   Mohammad                   but we request you to please place a new order.           09:18 PM, 21st Dec                     ruby                    No never again with max!           09:18 PM, 21st Dec                     ruby                    Because i called before yesterday too gave my number and you guys told me it will be delivered again           09:18 PM, 21st Dec                   Mohammad                   We apologies for the inconvenience           09:18 PM, 21st Dec                     ruby                    I wanna raise a complaint           09:19 PM, 21st Dec                     ruby                    How can i do it?           09:19 PM, 21st Dec                     ruby                    I ned manager to call me back           09:19 PM, 21st Dec                     ruby                    Please           09:19 PM, 21st Dec                   Mohammad                   you can raise a complain on [email-masked]           09:19 PM, 21st Dec                     ruby                    No i want a call back           09:20 PM, 21st Dec                   Mohammad                   We need some time to forward your concern           09:20 PM, 21st Dec                     ruby                    I want manager to call me back           09:20 PM, 21st Dec                   Mohammad                   Please allow me to forward the concern           09:20 PM, 21st Dec                     ruby                    Ok           09:20 PM, 21st Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:21 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903649