Subject: Ticket Assigned - Conversation with maryam almansoori
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 22 Jan 2021 06:23:46 +0000

Hi Fatma Maher,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maryam almansoori maryam almansoori                    Bot:  Hi again! Bot:  Please enter your name Customer:  maryam almansoori Bot:  Hi Maryam Almansoori ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Pai
 d by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:01 PM, 21st Dec                   Mohammad                   Hi Maryam, Thank you for contacting us. My name is Mohammad. How may I help you?           09:02 PM, 21st Dec                     maryam almansoori                    Hi i ordered from Max a couple of hours ago , i chose the order to be delivered to my house but i want to change that           09:03 PM, 21st Dec                     maryam almansoori                    can i have my driver pick up th
 e order tomorrow?           09:03 PM, 21st Dec                   Mohammad                   You need to change the delivery address or store location ?           09:03 PM, 21st Dec                     maryam almansoori                    no i want to pick up the order           09:04 PM, 21st Dec                   Mohammad                   Could you please share your order number so that I can assist you further?           09:04 PM, 21st Dec                     maryam almansoori                    9623549263           09:05 PM, 21st Dec                   Mohammad                   Please allow me to check           09:05 PM, 21st Dec                     maryam almansoori                    okay           09:06 PM, 21st Dec                   Mohammad                   As a note for your future purchases, after placing the order you can only change your deliver address when the items are not shipped and are with the warehouse.           09:06 PM, 21st Dec                   Mohammad  
                  You can change the delivery address from you app itself           09:07 PM, 21st Dec                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           09:09 PM, 21st Dec                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:13 PM, 21st Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1903599